I love many things about my Delta Platinum card primarily my annual Delta Companion Certificate! Delta Companion Certificate. Also, I love and respect the brand, which is a major plus! Speaking of the brand, one part of it is the Delta credit card by American Express. I believe Delta Airlines goes above and beyond to achieve excellent guest satisfaction, which is why I truly enjoy a Delta Airlines experience. If they say “Yes,” I have witnessed flight attendants look up guests’ flights and inform them of their connecting gate. Plus, not always, but most times, flight attendants will ask their guests if they are taking a connecting flight. From what I can recall, I have always had a great experience the staff I have encountered have always been professional and they seem to always have bubbly personalities. “Things are a little more stable than they were before, and that’s good news for everyone.It is no secret that I am a major Delta Airlines supporter! Most vacations I take are traveled to via a Delta or Delta partnered jet. “This summer is a lot better than it has been,” Synder says. “Taking advantage of that when you do have a significant schedule change is one of the best opportunities you have as a traveler to get a better flight at no additional cost.”įortunately, these issues will be less problematic than last year. “It was essentially a blank check that I could write my new ticket on without having to pay any extra money,” Keyes says. “It's a time-saver to book directly with the airlines,” he says.Īlthough it is primarily frustrating, if an airline changes your flight time it's not always a bad thing, according to Keyes, who has been repeatedly adjusting transatlantic flights he booked for this spring. “You're dealing with two refund and cancellation policies.” Third party ticket sellers have their own rules in addition to the airlines'. “When your flight changes, it's going to be a huge headache for you,” Neugarten says. Using a third-party discount site could make changes more difficult. Rather than just accepting whatever they give you, knowing what your rights are is the most important thing.”įor travelers who are nervous about potential flight changes-and haven't yet purchased fares-one way to simplify matters is to book directly with the airline or use a travel specialist who can help. “In the airline’s mind, they would prefer you just stick with whatever flight you’ve been reassigned to. “They’re not always going to be super forthcoming about what your rights are, what your options are,” Keyes says. If you do get a schedule change, get on it, talk to the airlines or your travel agent, whoever it is who you booked through, and try and understand what your options are.”ĭoing your research, and being persistent, are also crucial. “You don’t want to sit on it for too long because other flights that you might like as good options, they might disappear, they might sell out. “The goal is going to be to get it taken care of relatively quickly once you’re notified of the schedule change,” Snyder says. According to Keyes, the timeframes that qualify for a “significant change” range anywhere from a 30-minute change (United), to 60 minutes (JetBlue, Alaska), 90 minutes (Delta), all the way to four hours (American, although that's for a full refund shorter delays might allow for free flight changes).Īlso important? Acting fast. These can be found online in their contract of carriage agreements. So if you don't like the new flight an airline has assigned you and want to make a change for free, you'll have to track down your airline's individual policy. "They leave it up to the airlines, which in my view is a dereliction of duty.” “The tricky thing about the federal regulation is that they don’t define precisely what constitutes a significant schedule change," says Scott Keyes, founder of Scott's Cheap Flights. If the carrier changes your flight times, it's a little more complicated. So if an airline changes your flight time or cancels it altogether, what are your rights? According to federal regulations from the Department of Transportation, if an airline cancels your flight, you're owed a refund.
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